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We at Participation Company spend a lot of time talking about conflict resolution through active listening and training people to resolve conflict using a variety of strategies.
This is how the Thomas-Kilmann measurement instrument and their five conflict resolution strategies came to our attention.
It is helpful to understand the five methods, particularly when you want to move a group forward.By using a scenario-based approach, you can choose more effective conflict management styles and test their effectiveness for you and your situations.People deal with conflict in a variety of ways, therefore you need different conflict resolution strategies.Business owners frequently employ compromise during contract negotiations with other businesses when each party stands to lose something valuable, such as a customer or necessary service.Competition operates as a zero-sum game, in which one side wins and other loses.
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Kenneth Thomas and Ralph Kilmann developed five conflict resolution strategies that people use to handle conflict, including avoiding, defeating, compromising, accommodating, and collaborating.